SUPPORT SERVICES

Telephone Support

Clients on Annual Maintenance or clients on a Subscription License (which includes Annual Maintenance) are entitled to receive reasonable telephone assistance and consultation to assist them in resolving problems with the use of VIGILANCE Xpress™, including the verification, diagnosis and correction of material errors and defects.
 

New Releases of VIGILANCE Xpress™

Clients on Annual Maintenance or clients on a Subscription License (which includes Annual Maintenance) are entitled to receive all New Releases of VIGILANCE Xpress™ as provided by us on an ongoing basis.  Such New Releases may incorporate updates, corrections, enhancements, improvements or modifications — but not additional features and functions.
 

New Versions of VIGILANCE Xpress™

Clients may acquire New Versions of VIGILANCE Xpress™ — which provide new or additional features and functions by paying the appropriate License fee or Upgrade Fee.
 

Other Support Services

Additional telephone and / or on-site support for non-defect related assistance, such as installation services, implementation services, upgrade planning and assistance, project management, and other support services are available at current professional services rates via a Services Agreement.
 

Hours of Basic Support

Our Basic Support hours are:
Monday to Friday (except holidays)   9 AM  — 5 PM  Eastern

WHAT'S YOUR 'BI PAIN' ?
It might sound like this ...

  • Our current reporting solution isn't delivering for our users or the business, and is just plain hard to work with
  • We need a Business Intelligence & Performance Management solution that can serve as the catalyst for improving our business processes and driving increased profits
  • We don't understand what Microsoft PerformancePoint Server is, where it fits into Microsoft's vision for BI & PM for Small-Medium-Businesses and how it can revolutionize our business — without breaking the bank.   (We hear this one a lot !)

REQUEST A DEMO

Request a LIVE online demo of our innovative, pure Web technology for rapidly building, deploying and managing SQL Server data marts — VIGILANCE XPress !!

Contact Us for a Demo

OUR CREDENTIALS